Shipping Policy

Thank you for choosing Joyful Connections!

Because we focus on embracing happiness through digital tools—like workbooks, guides, printables, and checklists—our products are delivered quickly and easily online.
This Shipping Policy explains how and when you will receive your digital purchases.

1. Digital Products Only

Joyful Connections currently sells digital-only products.
This means:

No physical items
No postal delivery
No shipping fees
Instant access from anywhere

Everything is delivered directly to your email or through a secure download link.

2. How Delivery Works

Once you complete your purchase, here is what happens:

a. Instant Delivery

Most digital products are delivered immediately after payment.
You will receive:

A confirmation email
A download link
Simple instructions to access your product

b. Email Delivery

Your files are sent to the email address you provided at checkout.
Please make sure your email is entered correctly.

3. If You Don’t See Your Download.

Sometimes emails can get delayed or land in the wrong folder.
If your product doesn’t arrive within a few minutes:

Check your spam or promotions folder
Search your inbox for “Joyful Connections”
Make sure you used the correct email address

If you still can’t find it, don’t worry—we’re here to help.

📧 Contact us: awahmoves.joyfulconnections@blogger.com
We usually respond quickly and will resend your files.

4. Download Issues

If your link isn’t working or the file won’t open, simply reach out.
We will:

Resend your link
Provide an alternative format (if possible)
Help you access your purchase smoothly

Your happiness and ease of use matter to us.

5. No Shipping Fees.

Because everything is delivered digitally, there are no shipping costs—ever.

6. Accessing Your Files.

Most products are delivered in common formats such as:

PDF
JPG or PNG (for printables)
ZIP folders (for bundles)

Make sure your device can open these formats.
If you need help, we can guide you.

7. Refunds for Digital Products

Since digital files cannot be “returned,” all sales are generally final.
But if something goes wrong—like a download issue or broken file—we will work with you to fix the problem or resend the product.

Your peace of mind is important to us.

8. Updates to Products

Sometimes we update our digital tools to improve clarity or add new features.
If major updates are released, we may resend them to past buyers at no extra cost.