Refund Policy

Thank you for supporting Joyful Connections and choosing our digital tools to help you embrace happiness.

We want your experience to feel smooth, fair, and stress-free, so this page explains how refunds work for our digital products.

1. Digital Products Only

All items sold on Joyful Connections are digital downloads, such as:

• Workbooks
• Journaling templates
• Checklists
• Guides
• Printables
• Digital planners

Because these products are delivered instantly and cannot be returned, they follow special refund rules.

2. All Sales Are Generally Final

Once a digital file has been downloaded or delivered, it cannot be “sent back.”
For this reason, all purchases are normally final and non-refundable.

However—your happiness matters to us.
If you have a real issue with your order, we will gladly take a look and help in any way we can.

3. When We May Offer a Refund

We may offer a refund in special cases such as:

• You were charged twice by mistake
• You purchased the same product more than once
• You received the wrong file
• The file is damaged or not working, and we cannot fix it
• You never received the download link, even after we re-sent it

If any of these happen, please reach out—we’re here to help.

4. When Refunds Cannot Be Given

We cannot offer refunds for:

• Changing your mind after purchase
• Not liking the design, style, or content after downloading
• Not reading the product description before buying
• Forgetting to download the product before it expires
• Purchasing a digital product expecting a physical one
• Personal preference (e.g., “I thought it would be something else”)

We encourage you to read all descriptions carefully before checking out.

5. Download Problems? We’ll Fix Them

If your file:

• won’t open
• doesn’t download
• looks corrupted
• is missing pages
  Just let us know!

We will:

• resend the download link
• send the file directly
• provide an alternative format if available

Our goal is to make sure you get exactly what you paid for.

6. How to Request Help or a Refund.

If you believe you qualify for a refund, please send us an email with:

1. Your full name
2. Your order email
3. A quick description of the issue
4. A screenshot if possible (it helps us solve things faster)

📧 Email: awahrichard@gmail.com

We usually reply quickly and will review your request with kindness and fairness.

7. Processing Time.

If a refund is approved:

• It will be issued to the same payment method used at checkout
• Processing usually takes 3–10 business days, depending on your bank or payment provider

We’ll let you know as soon as it has been processed.

8. Your Happiness Matters.

Joyful Connections exists to help people find simple, everyday moments of joy.
We do our best to offer products that are clear, useful, and uplifting.

If anything goes wrong, please reach out—we’re always happy to support you.

📧 Email: awahmoves.joyfulconnections@blogger.com

Thank you for allowing Joyful Connections to be part of your happiness journey.

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